Help Desk Software for Agile Teams

Automates and personalizes customer support at scale with an intelligent support ticket system, live chat software, and knowledge base platform.

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Multi-channel support

Deliver exceptional customer experiences with our versatile communication channels! Ensure cross-channel consistency, with every message, request, attachment, and email transparently delivered and recorded.

Support Portal

Provide a single hub for all service and support related communications! The exclusive private workspace fosters efficient and productive interactions between your team and customers.

Email Ticketing

Enable non-technical users to use your portal with intuitive backend utilities based on ordinary email client software.

Live Chat

Allows customers to communicate with your agents in real time and get instant answers to their issues.

Collaboration tool for diverse teams

Your team members can own and quickly access shared queues to provide collaborative support to different types of customers.

Runs all departments

Smooth involvement and integration of support efforts by diverse departments - Support, Sales, Marketing, Development, and others.

Match the best agent

Granting permission to agents for different queues and inboxes ensures correlation between their individual skills and the type of customer requests.

Simplified actions

Move requests between different queues, assign to other agents and get reports on all collaborative efforts.

Help desk automation for faster request resolution

Unleash the power of help desk automation to effortlessly reduce your support load with tailor-made solutions and personalized assistance for every customer.

Request resolution

Enhance request resolution with intelligent classification, routing, and assignment, ensuring that every customer request reaches the right agent. Benefit from automated replies and email notifications for a continual follow-up process.

Granular configuration

Determine the level of support required for a given customer - prioritize and escalate requests to a higher service level, or meet a specific service level agreement.

Bulk actions

Apply a single help desk action to numerous tickets with a few clicks. Say goodbye to moderating tickets one by one.

AI-recommended solutions to customer requests

The Artificial Intelligence Engine recommends solutions for customer requests based on past requests and conversations between customers and agents.

It searches for solutions by mining and analyzing the stored data and provides agents with a list of the most appropriate responses. Natural Language Processing and Machine Learning algorithms provide the AI help desk software at its full scale.

These responses reduce dependency on agents' memory recall and meet customers' expectations. Regardless of their language or the way the request is articulated, they provide the best possible solution to each customer request.

Built-in best practices from thousands of users

Your support system can be up and running in minutes using flexible customization tools for fast implementation and expansion flexibility. A wide range of features is a subject of customization and settings to align with your support process and the volume of requests: support portal appearance, email notification templates, request submission forms, customer database, and fine-tuning the workflow rules.

Straightforward utilization

There are only a few steps needed for effective use in any organization. The interface is intuitive, whilst the implementation is smooth without a steep learning curve.

Frequent upgrades

This is one of the main benefits of SympoQ. We make frequent releases with new features to deliver additional value to our customers and improve their support capability.

Permanent support

If you need help or have any questions about your customer support system, or specific requirements, you'll get competent technical service and support.