Customer support software for agile teams
Automates and personalizes customer support at scale with an intelligent support ticket system, live chat software, and knowledge base platform
Improve your team's support performance in a smart way
Startups
A ready-to-go solution for first customers — helps to prove the service commitment and efficiency in resolving issues.
IT Companies
Scalable support solution that automates routine IT help desk tasks and reduces support costs with self-service capabilities.
SMEs
Brings support, sales, and marketing efforts together across different time zones and languages.
Multi-channel support
Deliver exceptional customer experiences with our versatile communication channels! Ensure cross-channel consistency, with every message, request, attachment, and email seamlessly delivered and meticulously recorded.
Support Portal
Accessible with a unique portal URL, the portal provides a single hub for all service related communication. Seamlessly provided to each team member and customer, the exclusive private workspace fosters efficient, productive interactions and empowers your entire organization.
Email Ticketing
Empower non-technical users with intuitive backend utilities, offering seamless communication through ordinary email client software.
Live Chat
Engage customers with our live chat feature! Empower your agents to provide real-time, instant solutions, ensuring seamless and satisfying customer experiences.
Collaboration tool for diverse teams
Your team members can own and quickly access shared queues to provide collaborative support to different types customers.
Runs all departments
Smooth involvement and integration of support efforts by diverse departments - Support, Sales, Marketing, Development, and others.
Match the best agent
Granted permission to agents for different queues and inboxes ensures correlation between their individual skills and the type of customer requests.
Simplified actions
Move requests between different queues, assign to other agents and get report on all collaborative effort.
Help desk automation for faster request resolution
Unleash the power of help desk automation to effortlessly reduce support load with tailor-made solutions and personalized assistance for every customer.
Request resolution
Enhance request resolution with intelligent classification, routing, and assignment, ensuring that every customer request reaches the right agent. Benefit from automated replies and email notifications for a continual follow-up process.
Granular configuration
Dictate the level of support for a given customer - prioritize and escalate requests to a higher service level, or meet a specific service level agreement.
Bulk actions
Apply a single help desk action to numerous tickets with a few clicks. Say goodbye to moderating tickets one by one.
AI-recommended solutions to customer requests
The Artificial Intelligence Engine recommends solutions for customer requests based on past requests and conversations between customers and agents.
It searches for solutions by mining and analyzing the stored data and provides agents with a list of the most appropriate responses. The Natural Language Processing and Machine Learning algorithms provide the AI customer support software at its full scale.
These responses reduce dependency on agents' memory recall and meet customers' expectations. Regardless of their language or the way the request is articulated, they provide the best possible solution to each customer request.
Built-in best practices of thousands of users
Your support system can be up and running in a few minutes using flexible customization tools that are required for fast implementation and expansion flexibility. The wide range of features is a subject of customization and settings to align with your support process and the volume of requests: support portal appearance, email notification templates, request submission forms, adding new customers, and fine-tuning the workflow rules.
Straightforward utilization
There are only a few steps needed for effective use in any organization. The interface is intuitive, whilst the implementation is smooth without a steep learning curve.
Frequent upgrades
This is one of the main benefits of SympoQ. We make frequent releases with new features to deliver additional value to our customers and improve their support capability.
Permanent support
If you need help or have any questions about your customer support system, specific requirements, or its implementation, you'll get competent technical service and support.
Customizes as you grow or change
Empower your team and provide a superior customer experience
SympoQ transforms customer support from using separate email inboxes to a robust cloud support ticketing system with centralized customer conversation management.