Online Help Desk Software for Agile Customer Support
SympoQ is an online help desk software used by agile teams and companies for high-performance customer support, omnichannel data integration, and cross-team collaboration.
SympoQ delivers a scalable and feature-rich online help desk software that is highly customizable, intuitive and effective. These features are intended for every company where support is crucial to building a long-term and strong customer relationships.
It includes everything you need to provide support to your customers without taking care of complexity of ordinary help desk solutions. Your customers will just become aware of accelerated responses and more comprehensive information from your side. Your team will experience decreased effort in daily support tasks and stay agile in their mission.
Startups
A ready-to-go solution for first customers — helps to prove the service commitment and efficiency in resolving issues.
IT Companies
Scalable support solution that automates routine IT help desk tasks and reduces support costs with self-service capabilities.
SMEs
Brings support, sales, and marketing efforts together across different time zones and languages.
Omnichannel support
Deliver exceptional customer experiences with our versatile communication channels! Ensure cross-channel consistency, with every message, request, attachment, and email transparently delivered and recorded.
Support Portal
Provide a single hub for all service and support related communications! The exclusive private workspace fosters efficient and productive interactions between your team and customers.
Email Ticketing
Enable non-technical users to use your portal with intuitive backend utilities based on ordinary email client software.
Live Chat
Allows customers to communicate with your agents in real time and get instant answers to their issues.
Collaboration between different teams
Your team members can own and quickly access shared queues to provide collaborative support to different types of customers.
Runs all departments
Smooth involvement and integration of support efforts by all departments - Support, Sales, Marketing, Development, and others.
Match the best agent
Granting permission to agents for different queues and inboxes ensures correlation between their individual skills and the type of customer requests.
Simplified actions
Move requests between different queues, assign to other agents and get reports on all collaborative efforts.
Help desk automation for faster request resolution
Unleash the power of help desk automation to effortlessly reduce your support load with tailor-made solutions and personalized assistance for every customer.
Request resolution
Enhance request resolution with intelligent classification, routing, and assignment, ensuring that every customer request reaches the right agent. Benefit from automated replies and email notifications for a continual follow-up process.
Granular configuration
Determine the level of support required for a given customer - prioritize and escalate requests to a higher service level, or meet a specific service level agreement.
Bulk actions
Apply a single help desk action to numerous tickets with a few clicks. Say goodbye to moderating tickets one by one.
AI-recommended solutions to customer requests
The Artificial Intelligence Engine recommends solutions for customer requests based on past requests and conversations between customers and agents.
It searches for solutions by mining and analyzing the stored data and provides agents with a list of the most appropriate responses. Natural Language Processing and Machine Learning algorithms provide the AI help desk software at its full scale.
These responses reduce dependency on agents' memory recall and meet customers' expectations. Regardless of their language or the way the request is articulated, they provide the best possible solution to each customer request.
Built-in best practices from thousands of users
Your support system can be up and running in minutes using flexible customization tools for fast implementation and expansion flexibility. It can be personalized to align with your support process and the volume of requests: support portal appearance, email notification templates, request submission forms, customer database, and workflow rules.
Straightforward utilization
There are only a few steps needed for effective use in any organization. The interface is intuitive, whilst the implementation is smooth without a steep learning curve.
Frequent upgrades
This is one of the main benefits of SympoQ. We make frequent releases with new features to create a value for our customers and improve their support capability.
Permanent support
If you need help or have any questions about your customer support system, or specific requirements, you'll get competent technical service and support.
Organize all of your customer and team conversations
Single support platform
Online help desk software automates different customer service and support tasks and activities. Typically, an effective help desk software requires mindful integration of support ticketing system and knowledge base. It usually aligns with existing website software and design.
Many help desk solutions incorporate a diversity of support channels available for request submission and tracking. Some of the most popular are: web support portal, email ticketing, live chat support, phone calls, social media, and mobile application. Each support channel seamlessly integrates, making a powerful support center for all customer issues and requests.
SympoQ follows this approach with automation and personalization of customer support with AI-driven support ticket system, live chat software, and knowledge base platform. Your team and customers will share the same URL to access the help desk, allowing all users a centralized support platform for flawless communication in request resolution.
Try now!
Only a few minutes required for a fully operational help desk solution. SympoQ is a great alternative to complex enterprise solutions that require long and costly software implementation.