About Us
SympoQ is designed, developed and provided by the Escon company with the mission to deliver a comprehensive, efficient and affordable help desk software available as a service (SaaS). Escon was founded in 2007 by a team of industry experts with decades of experience in Customer Relationship Management, Document Management and Enterprise Resource Planning systems within public, government and enterprise markets.
Through years of experience in the development and delivery of innovative software solutions, we have served hundreds of clients by providing support for our products. We noticed that there was an emerging need for a software solution that could serve numerous clients with several key requirements. During the requirement analysis, we concluded that the solution had to provide support for the following core benefits:
- Maintain service quality by providing appropriate features with engaged clients
- Intuitiveness in utilization for our types of users
- Cost savings enabled by the cloud with SaaS delivery model.
Considering these three pillars, we've decided to provide an excellent product that could satisfy current and future business requirements of our growing client base. With this aim, we further developed, and we're still following our unique approach:
- Development and delivery of SaaS-focused product
- Extensive service Personalization
- Maintaining the Trust of our clients, and
- Constant technology and feature Innovation.
SaaS-focused
We're focused on and priced for small to mid-sized businesses by bringing a state-of-the-art software solution to the market combined with a specific focus. With deep industry and business process expertise, we can mobilize the right people, skills, and technologies to help our clients get maximum value from adoption of our Software-as-a-Service product.
As our SaaS product requires, we strive to continuously learn from our clients and integrate their feedback into our software products. Our mission is to deliver powerful and practical SaaS solutions that meet the critical demands of the service management community.
Personalization
We personalize our services, keeping in mind that evey person and business is unique. We consult with our clients to determine their service and business objectives, and then develop a plan that accomplishes their specific goals and software requirements.
Understanding the specific needs of our clients, we apply our knowledge of best practices and methods to offer an unbiased view of which implementation model can result with successful adoption. Ultimately, the way we measure our success is very simple – customer satisfaction. Our service personalization has resulted in exceptional retention rates as well as world-class client satisfaction levels.
Trust
In SympoQ, we are committed to maintaining good practice in all our service activities by building and retaining trust with our clients. We understand that confidentiality is of utmost importance to clients, especially in the SaaS environment, and therefore we approach it with great care.
We strive for a mutual and accurate understanding of goals and expectations from our clients. We carefully listen to and understand their needs and provide the best possible solution.
Innovation
Considering the dynamics of requirements in the ever-changing customer support business, and especially the SaaS delivery model, we also keep the constant growth and improvement of product features. In terms of technology, our primary aim is to better respond to changing client needs and expectations by implementing and embracing modern technology stack. These are specially related to effective and secure development and deployment environment.
We continually invest in maintaining and updating our core cloud infrastructure and development technologies. These include, without limitation: cloud servers, data storage, database management systems, networking, artificial intelligence capabilities, machine learning algorithms, and others. Using these technologies throughout the entire development and maintenance cycle, we provide our product and service in a way that our clients do not need to worry about anything except their business.