Motivating help desk personnel
Transition to a competitive environment The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to strive for continuous improvement is…
Customer Service Software for online business – use the right tool
Customer service software has become prevalent in online business companies. Customer service managers and teams are discovering the numerous benefits that can be achieved byusing such solutions to simplify their…
Added chat conversations to the Spotlight search
We are bringing you some enhancements to the already useful Spotlight search! We have heard your feedback and with the already presented global search, now you can search the chat…
Redesign of date range pickers
After the improved search and filtering options on the ticket list page, we’ve also upgraded the look and features of date range pickers. It now contains a new calendar design and…
Introducing the new Spotlight search
We have been working for a while to improve the relevancy and usability of the SympoQ global search, and we are now thrilled to announce the new capabilities of the…
Support ticket categorization and classification
One of the challenges associated with logging a customer requests is a ticket classification; a ticket must be accurately classified in order to properly assess the priority. In most support…
Help Desk Software Automation with Workflow engine
Automated help desk software is one of the pillars of successful customer service and support. As their business grows, companies realize the necessity of having an automated help desk system…
Knowledge base as the foundation of helpdesk software
Each customer support center needs the helpdesk software solution to ensure a good starting position in the customer satisfaction game. One of the most important resources needed to improve customer…