Skip to content
SympoQ

News, posts, status updates and announcements

  • SympoQ
  • Features
  • Pricing
  • Free Trial

helpdesk

Home » helpdesk
customer service satisfaction

Five benefits of single point of contact in a service company

Seeking a solution for overcoming a potential bottleneck in customer service and support process may require a detailed analysis. Among the most common solutions is to establish a single point of…
June 24, 2023Tags: customer satisfaction, helpdesk, single point of access
help desk personell

Motivating help desk personnel

Transition to a competitive environment The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to strive for continuous improvement is…
November 17, 2022Tags: customer support, helpdesk, it company, personnel
Help Desk Software Automation with Workflow engine

Help Desk Software Automation with Workflow engine

Automated help desk software is one of the pillars of successful customer service and support. As their business grows, companies realize the necessity of having an automated help desk system…
February 8, 2022Tags: automation, customer support, helpdesk
knowledge base

Knowledge base as the foundation of helpdesk software

Each customer support center needs the helpdesk software solution to ensure a good starting position in the customer satisfaction game. One of the most important resources needed to improve customer…
January 24, 2022Tags: artificial intelligence, helpdesk, knowledgebase

Recent Posts

  • Evolution of Customer Service: From Call centers and Contact centers to CRM
  • Software Maintenance Classification and Prediction Metrics
  • How much do we trust machines and algorithms: Explainable Artificial Intelligence
  • HR help desk software
  • Classification of software failures and defects

AI artificial intelligence automation best practices call center categorization chat classification contact center costs crm customer satisfaction customer service software customer support data entry date range defects helpdesk help desk software HR HRM human resources IEEE 1044-2009 improvement internal notes it company it helpdesk IT services knowledgebase navigation personnel practices push notifications search service catalog single point of access SLA software development software failures software maintenance support ticket ticket assignment upgrade XAI

Subscribe to our Newsletter

  • Features
  • Pricing
  • Free Trial
  • SaaS Helpdesk
  • Contact
  • Support
  • Settings
  • User’s guide
  • API
Copyright 2024 — SympoQ Blog.
Scroll to Top