Cloud Help Desk made for accelerated implementation
SympoQ provides cloud-based help desk software without dedicated IT resources. Depending on business needs, it can be used as a simple or a sophisticated software solution.
Without hardware or infrastructure constraints
Fast implementation and intuitive user interface
SympoQ integrates different customer support channels into a single cloud help desk software: customer support portal with support ticketing, email ticketing system, live chat support, and helpdesk web widget.
The cloud model provides you access to software with a pre-package of IT capabilities. Instead of installing a help desk solution in your own infrastructure, you can use prepared Help desk software-as-a-service available in the Cloud. The flexibility and scalability make them a good choice for companies with dynamic capacity requirements. SympoQ extends this approach one step further with extensive customization capabilities.
Helpdesk Access and Account management
Make a single point of contact for your customers and enable personalized access to all users.
Private or Public Helpdesk
Choose between an internal or external help desk in the Cloud, depending on your support process, or the type of service you provide.
User roles
Organize customers, agents, and managers around specific permissions and roles and allow them to access personalized features and resources.
Self-registration with approval
Allow guest users to request access to your site, select what information they need to provide, and optionally route requests for approval.
Email Ticketing System
Your support team and customers can use the email ticketing system based on email messages as a communication channel. Customers usually send a standard email message with a description of their request to one or more help desk addresses. Afterward, the email message is imported into the helpdesk database software.
Attachments
Transparent conversions of email attachments into the helpdesk database for further processing.
Customer replies
Customers can reply to an email message sent by support agents.
Email conversion standards
The system runs a powerful email conversion utility, having email standards implemented for email delivery and email receiving.
Email commands
The support team can use the additional set of commands in their messages: assign tickets, set ticket deadlines, write internal comments, and close tickets.
Simple, yet effective cloud help desk solution
Track and manage customer support issues
Coordinate widely distributed support tasks, enforce standards, and reduce human error to ensure customer satisfaction without worrying about your internal IT infrastructure.