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Customer Support Portal for Single point of contact

Keep customers informed about your support efforts and ensure they understand what is happening with their requests.

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customer support portal

Customer Support Portal

Self-service capabilities with multichannel support

The Customer Support Portal offers customers access around the clock with self-service capabilities. By allowing customers to easily submit requests and track their processing, ask for live chat support, or search for solutions in the knowledge base without ever contacting the helpdesk, the portal enriches the customer experience and leads to increased loyalty.

Keeps Customers Informed

Provides a self-service tool for customers to get insight into their requests, chat sessions, and customer support conversations.

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Customer Dashboard

Provides summary information customer managers and other members of their group or company.

Customer Accounts

Manage customer accounts and groups, and track their past and recent communication with your helpdesk team.

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Support Ticketing

Your customers are able to track information on their recent and past support ticketing activity, submitted requests, and previous solutions. Along with email ticketing features, they can use built-in forms to communicate with your support team: submit new requests, reply and close tickets, and rate agent solutions.

customer support ticketing

Ticket list

Customer tickets are organized into a searchable report. Customers can easily search, view and download ticket information in Excel and PDF reports.

Track resolution

Each ticket contains an action log with information about the resolution path, with all replies, messages and attached files.

Management Insight

Customer managers can view all tickets belonging to the group they manage, along with summary reports.

Rate Solutions

Enable your customers to rate the agent's answers and their efficiency in resolving requests.

Knowledge base and FAQs

Organize your collective knowledge and document best practices and solutions in an online knowledge base. You can set restricted or open access to knowledgebase categories and articles. Customers can rate articles and also view the list of the most popular and recent articles.

knowledgebase and faq

Internal, External and Public

Based on the access permissions for the knowledgebase categories and their belonging articles, you can create three types of knowledgebases and assign access to different groups of users.

Smart Search

Users can search for solutions in the knowledge base using free text questions and get a ranked list of the recommended articles.

Rate Articles

Customers are able to rate the best articles and allow you to get insight into their efficiency.

Add and Edit Articles

Create article content using the HTML-rich text editor.