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Submitted vs Closed tickets report

Submitted vs Closed displays line charts with number of all submitted and closed tickets between two dates compared to each other, and aggregated by one of selected temporal periods. The following report filters are available:

submitted vs closed report filter

  • Between, and: To modify reporting period, type a new date in field or use calendar control
  • Group by: Group report data by one of the temporal periods:
    • Days
    • Week
    • Month
    • Quarter
  • Assignee, Queue, Topic, Customers (type: Registered or Unregistered): Select appropriate value from the select list, or leave default for all values.

To run the report, click the Run Report button.