Free Help Desk Software for Startups and small Teams
SympoQ provides you with help desk software without dedicated internal IT resources. Depending on business needs, it can be used as a simple or a sophisticated solution for daily support tasks.
Simplified setup and utilization
SympoQ allows you to coordinate widely distributed support tasks, enforce standards, and reduce human error to ensure customer satisfaction without worrying about your IT infrastructure. It's a perfect solution for your company, if you fit the following profile:
- Small team with up to 3 members
- Get only a few support tickets per day
- Don't want to waste resources on software installation and maintenance
- Serve different types of companies and customers
- Want to get it up and working without dedicated training.
Provide better customer support and boost the efficiency of your team
Proactive Support
Identify all recurring requests and addresses them proactively. Prevent future problems to reduce the overall volume of support requests.
Consistent Support Quality
Define custom workflow rules to match the desired level of support. Ensure that customers receive consistent and high-quality support.
Scalability
Easily scale to accommodate the growing needs of your company, ensuring continued support as the number of your customers and services expands.
Automated support ticketing for streamlined customer support
Support ticketing system provides built-in forms for request submission, ticket replies, internal Team comments, actions logs, time tracking, and canned replies for simplified ticket resolution.
Agent portal
Private workspace with summary information on recent activity and performance for each named agent.
Shared inboxes
Along with multiple support queues, shared inboxes provide automated mapping between different ticket subjects and the individual skills of your agents.
Workflow rules
Advanced workflow settings ensure minimal manual intervention in ticket assignment, classification, and prioritization.
Scheduled actions
Automated routing, assignment and notifications with time-defined execution are provided for extended ticket management and automation.
Email templates
Email templates ensure that all important information is added to email notification with a set of variable placeholders.
Real-time analytics
The full set of ready-made analytic reports with Report Builder enables customized reports.
Multichannel support with user-friendly interface
Email ticketing
Two-way email conversion and integration enables full data synchronization between email inbox and agent portal.
Desktop notifications
Your agents can get real-time desktop notifications whenever they are assigned a new ticket, or you get an internal message.
Website widget
Integrate a help desk web widget with your website or a web application.
Multiple submission forms
Add multiple submission forms with custom submission fields. Easily require specific information from your customers before they submit a request.
Why choose SympoQ?
It's an automated and secure free help desk software available as the Cloud solution. You'll get a comprehensive set of features required to support your customers in a centralized web-based platform. There is pull of experts to privide you help with the implementation process and settings. For a short time, you will enhance trust and confidence with your customers.
Full automation with overview of your support tasks
Easily set up and enjoy flawless communication between your team members and customers with our free help desk solution! Respond to customer requests, provide solutions, and improve overal support process.