Simplify support process with Helpdesk SaaS
Our Helpdesk Software-as-a-Service is built to help companies to provide and automate customer support in a simple way. It allows different teams within your organization to closely collaborate and resolve customer issues.
Integrated Support Ticketing System with Knowledgebase and Live Chat
SympoQ allows you to combine and customize tasks and data of customer support process. It integrates different support channels offered to your customers into a single Helpdesk SaaS solution: Online support portal with SaaS ticketing system, Email ticketing, Live chat support, and Web widget. Regardless of the channel, it provides a single support center for all customer requests.
Team members with access permissions can track and resolve customer requests and tickets from browser of any web-connected device. On the other side, internal and external customers can browse the online knowledge base and submit requests.
Support Ticketing System
The integrated support ticketing system allows your team, as well as customer to handle support issues with easy-to-use action forms. Your customers only need to leave their problem description with a web-based request submission form, and the system takes the right data into the ticket database for further processing. They can also attach files, and enter additional data required to speed up the request resolution during the help desk process.
Requires low human resources
Only a few people from your team are able to handle the large volume of requests and tickets using extensive automation capabilities.
Transparent notifications
For any change in the system related to their requests, customers receive timely email notifications and alerts about the status of their requests.
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Select the best Helpdesk SaaS
There is no need to install anything — it's a flawless Helpdesk SaaS solution that empowers your support team and improves customer experience. Introduce it to your team and customers without custom user training.