Enhance your Website with a Helpdesk Web Widget
Enable access to multichannel customer support directly from your website pages.
Helpdesk Web Widget
Immediate assistance to your website visitors
Helpdesk widget shows a floating web button on your website and provides your customers with an enriched support experience. When users click the floating button, the widget takes up a section of the screen with available support options, overlaying on top of your page.
Support Contact Form
Captures essential information with a customizable contact form and ensures timely responses to queries.
Live Support Chat
Offers real-time assistance with a live chat feature and guides customers to the most relevant person.
Knowledge Base and FAQs
Allows customers to find answers to common questions without leaving your website or web application.
Live Customer Engagement
By offering direct access to help desk resources with multiple support channels, you cater to your customers' preferences, leading to higher satisfaction and loyalty.
Issue Resolution
Live chat and a detailed knowledge base enable quick and effective problem-solving.
Increased Connectivity
Streamline your support process by centralizing customer inquiries and resources.
More than just a widget
Integration with Support Portal
The helpdesk widget is already integrated with the Support Portal. Your support team can respond to customer requests and have a live chat with your customers.
Turn contact form into tickets
Every visitor's query is instantly logged and ready for action in the ticketing system, ensuring nothing slips through the cracks.
Store visitor data
Collect specific data from your website visitors. This may include their name, email, the web browser name and type, regardless of their registration status.
Monitor customer activity
Get detailed information on how customers contact your support team in one place and understand their needs and preferences more deeply.
Customizable Experience
Tailor the widget to match your brand's look and feel. Adjust the floating button style and colors to create a seamless integration with your website design.
Form Customization
Modify the contact form fields to capture the information you need. Add or remove fields, set mandatory inputs, and tailor the form to your specific requirements.
Chat Settings
Adjust chat availability, greeting messages, and chat window appearance to provide a personalized touch to your support interactions.
Knowledgebase Management
Organize articles, FAQs, and troubleshooting guides in a user-friendly manner. Keep content up-to-date and easily accessible for your customers.
Ready to go
Make it easy for your customers to contact your support team
To turn on the helpdesk widget, simply copy the code block from widget settings area and paste it into your website or web application pages.