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Subscription plans with pricing

Flexible subscription plans with affordable pricing and fair, upfront licensing policy.

15 day free Team trial
No setup fees
Cancel anytime

Free

$0

Use our Free plan to ensure automated support. Get 5 agent seats with 100 new tickets each month.

  • Support ticketing
  • Agent portal
  • Email ticketing
  • Desktop notifications
  • Website widget
  • Real-time analytics
  • Workflow rules
  • Multiple submission forms
  • Email templates
  • Scheduled actions
  • 12 months data retention
  • Basic support
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Team

$15/agent/month

Promote team collaboration, transparent support and customer self-service.

Includes Free plan, plus:

  • Live chat
  • Customer portal
  • Custom email templates
  • Knowledge base
  • Internal knowledge base
  • Customer database
  • Multiple update forms
  • Email commands
  • REST API
  • 24 months data retention
  • Silver support
Try free for 15 days

Premium

$20/agent/month

Improve overall service performance and provide world-class support.

Includes Team plan, plus:

  • AI-driven solutions
  • Smart search
  • Domain mapping
  • Blank label portal
  • Bulk import customers
  • Social Sign-in
  • 36 months data retention
  • Gold Support
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Frequently Asked Questions

Payment

We use FastSpring for secure payment processing and accept the following payment methods:
- Credit cards: Visa, MasterCard, American Express, Discover, JCB, and UnionPay
- PayPal.
Yes, we offer discounts on up-front long-term commitments for up to 10%.
Yes, please contact us for more details.

Free Plan

Once your free Team trial has expired, your account converts to Free Plan. You'll be able to view and update all data that were created during the trial, but you will not longer be able to use the Team features.
Nothing special, you can continue to use your account with the Free plan features. You'll be able to reply to customer inquires, exchange messages between your team members, and more. The only restriction is that your customers will not be able to submit new tickets until the 1st day of the next month.

Platform

No, SympoQ is a 100% Software-as-a-Service solution, which requires no servers or infrastructure to set up, maintain, or update.
SympoQ does not require any software, plug-ins, downloads, or programming languages installations. You only need a web browser on your device.
Yes, the service can be branded for an additional charge. Along with the custom domain (e.g. support.domain.com), you can also customize the footer link and point to your website page with the custom link description.

Utilization

A ticket represents all datails of a request, a case or issue submitted by a customer. Each ticket also includes the data log related to its resolution: multiple replies from customer and support agents, as well as internal team conversation, attachments, assignments, scheduled actions, and others. It's identified with unique ID, topic, and other respective attributes.
The SympoQ is very easy to use. Even non-technical users require a few minutes to start to use in a full scale.
Canceling SympoQ is an easy and no-questions-asked process. It’s done online right from your site manager.